D & S Appliance Service, Inc. BBB Business Review D&S Appliance Service Staff & Testimonials, Franklin, MA

D&S Appliance Service, Inc. 
Franklin, MA Appliances

About the Owners:

Sam Bonacci - Owner
Graduated: 1988, Bay State School of Technology in Canton, MA

Sam, a West Virginia native, moved to Massachusetts in 1982 and worked construction until 1989.  While attending Bay State School of Appliance (BSST), Sam met Jim Habib, who was an instructor at BSST.  After graduation, Sam was offered and accepted a position working under Jim Habib's supervision.  Jim mentored Sam for approximately 6-8 months. In 1988, Sam established his own one-man appliance service business in Franklin, MA, D&S Appliance Service, Inc.  After 10 years of providing great service as a one man operation, on October 1st, 1998, Jim and Sam joined forces as partners to grow D&S Appliance Service, Inc.

Jim Habib - Owner
Graduated: 1976, New England Appliance Service School, Inc. in Brighton, MA.

Jim is a Massachusetts native who graduated from the New England Appliance Service School in Brighton in 1976.  After graduation, Jim trained and worked under his father’s supervision, at his family owned appliance repair business, Appliance Service Center, Inc. in West Roxbury, MA (est. 1955).  Jim worked for his father for 10 years as a technician before taking over as Service Manager in 1986.  On October 1st, 1998, Jim and Sam Bonacci joined forces as partners to grow D&S Appliance Service, Inc.
D&S Appliance Service Inc.

On October 1st, 1998, Jim and Sam joined forces as partners to grow D&S Appliance Service, Inc.  Charlie L., a young up and coming technician, who had been with Appliance Service Center, Inc., (Jim's former company), joined the newly formed partnership.  Charlie continues to show his dedication to the service industry to date.  Jim managed customer service and shop repairs and Sam took the lead as head technician.  D&S Appliance Service, Inc., rapidly expanded!  Accordingly, Sam and Jim hired office support and additional technicians to meet the needs of their growing client base.   In September of 2011, Whirlpool Appliances Corporation approached D&S Appliance Service with the newly developed Service Partner Program.  This program has brought modernization to the business with a focus on providing exceptional customer service, and a major investment to upgrade technology with a move to a paperless workforce.

Today, with nearly 200 years combined experience, D&S Appliance Service, Inc., takes pride in being the premier appliance repair service in Franklin, MA, and surrounding communities.  D&S Appliance Service is an authorized service center with a full line of parts for home appliances.  We specialize in providing friendly, dependable and professional in-home and drop-off service for most major brands of appliances. To offer peace of mind to our customers, we also handle and sell service contracts.  With our dedication to excellence, all of our technicians are required to complete monthly and quarterly continuing education classes, to maintain their certification, and to stay current on the latest products and services available in the industry. Our experienced, factory and EPA certified staff, are insured.   D&S Appliance Service, Inc., guarantee our parts and labor for 30 days from the date of your service call. 

"It's refreshing when a service provider like Pat from D&S exceeds expectations...nobody likes having to call for service because obviously something went wrong but at least you can take comfort knowing that the technician is well-trained and knows how to correct the problem in an expedient manner. Well done D&S including your follow-up phone call."

  - Robert D., Warwick, RI

"D&S was the closest authorized repair center that Bosch recommended. They were able to schedule me in a very reasonable time frame. The repair person came exactly on time each visit. He was very knowledgeable, well groomed and polite. The customer service was also very helpful and knowledgeable. I am extremely pleased with D&S repair and have already called them back to service another appliance in my home. I highly recommend them."

  - Sophia S., Cumberland, RI

"D&S did a great job restoring my early 1980’s electric oven burners to working order (and thus restoring working order in my household)! Thanks D&S!"

  - Frank O., Canton, MA

“Our experience with D&S was exceptional! - Very impressed that when the technician arrived he pulled out shoe covers (so many others come in with their muddy shoes). Also he was very professional and helpful…I would definitely recommend your company.”

  - Regards, Pat D., Milford, MA

“I think your service and your technician was excellent…..I called for an appointment and got one right away…..Mike was excellent!”

  - Rita T., Bellingham, MA

The Eagle Scout award is a performance-based achievement. Not every boy who joins a Boy Scout troop earns the Eagle Scout rank - only about 5 percent. This represents more than 2 million Boy Scouts who have earned the rank since 1912. Nevertheless, the goals of Scouting—citizenship training, character development, and personal fitness—remain important for all Scouts, whether or not they attain the Eagle Scout rank.

Becoming an Eagle Scout is a high honor, and again, we wish to give all of our congratulations to Joe and his family.

Sam Bonacci the other owner of D&S Appliance service earned his eagle scout award in 1976.
Please join us in congratulating Joe Habib on his rank of joining the Eagle Scouts. Joe is the son of Jim and Sandy Habib, one of the owners of D&S Appliance Service. Joe’s Grandfather, Joseph Habib was also involved in scouting and was a Scout Master in West Roxbury and Roslindale for many years in the late 60’s to mid 70’s. He mentored his grandson in the ways of scouting.  

As an owner of D&S Appliance, and therefore a mentor, it has always been Jim’s desire to install core values in his technicians and employees. These mirror some of The Boy Scout’s core values.  

At D&S, all of our technicians learn and hold these values, enabling them to always:

Be prepared 
Do your best
Treat others with respect  
Be of service to your community